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Percent of Permits Reviewed within 2 Weeks or Less

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In August of 2018, the Planning & Development and Information Technology Departments collaborated to improve the existing DevNet software to enable taxpayers to apply and pay for certain permits online and to provide staff with the ability to track the permit process electronically. This measurement tracks what percentage of permits are reviewed within two weeks (inclusive of weekends) from the date of initial application.

Why Is It Important?  

  • Ensures prompt customer service
  • Encourages economic development

Relationship to Strategic Plan Long-Term Goal: Operate at the Lowest Possible Tax Levy 

Faster permit turnaround times provides the McHenry County taxpayers with better customer service and encourages economic development. In turn, economic development provides sources of income for the County that are exclusive of property taxes, so they may be lowered further. 

Methodology

Staff takes the numbers supplied by the improved DevNet system and determines the total number of permits reviewed within two weeks and then divides that number by the total number of permits reviewed for the month.

History

The Planning & Development Department reviews many different types of permits under County Ordinances such as the Unified Development Ordinance and the Stormwater Ordinance. The Planning & Development Department has three divisions that specialize in different areas of the County Code: the Planning, Zoning and Land Use Division, the Building Division, and the Water Resources Division. At times, permits must travel between these different divisions to ensure compliance with the County's ordinances.   

PERMITS REVIEWED & PERMITS ISSUED COMPARED
Permits Reviewed in June      Permits Issued June       

 

Currently, Planning & Development completes 83% of reviews within two weeks, meaning that all the divisions have reviewed the permit within two weeks, no matter how complex the permit is. (The two weeks include weekends when County employees are not present.) Planning & Development completed 186 reviews in the month of June.

To issue a permit, the permit application must be accurately filled out and complete. Those that are not are given back to the applicant for corrections. The County has no control over when the applicant returns the corrected permit application. Even after re-reviewing corrected permits, the department still issues 70% of all permits within two weeks. Planning & Development issued 125 permits in the month of June.

 Additional Information

For more information or to apply for online permits, please select https://www.mchenrycountyil.gov/county-government/departments-j-z/planning-development/applications-checklists.