Division of Transportation - Joseph R. Korpalski, Director of Transportation

MCRide Dial-A-Ride

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How to Use MCRide - McHenry County's Dial-A-Ride Service

MC Ride

What is MCRide? 

MCRide is a great way to get around McHenry County. Whether you need transportation for work, school, shopping, medical appointments or just to visit a friend, MCRide provides an affordable and flexible way to travel!

As a dial-a-ride program, MCRide service is "on-demand" and buses do not travel in a fixed route each day. Riders schedule their trips in advance and the vehicle provides curb-to-curb service from the rider's desired pick-up and drop-off destinations. MCRide is a shared-ride service, so vehicles may make stops for other passengers.

When MCRide began, multiple local dial-a-ride services were combined to form one coordinated program. This has made it easier for suburban commuters, seniors and persons with disabilities to schedule and use dial-a-ride services in McHenry County. MCRide has improved access to jobs and schools and has provided greater mobility to all individuals. This service receives a portion of its funding from the Federal Transit Administration of the U.S. Department of Transportation through grants administered by the RTA.

For more detailed program information, check out the MCRide Brochure (.pdf) and Rider's Guide (.pdf). Para Información de MCRide: Folleto de MCRide


MCRide User Testimonials

It couldn’t have been a better experience – both on the phone and on the bus. The several persons I spoke with on the phone were all most helpful & accommodating…This is a wonderful program all the way around: superior service and superior value!” 

--Tom from Huntley, IL

 


Who Do I Call?

Call 800-451-4599 to schedule a ride. Select "McHenry County" from the automated prompt and a live person will help you to schedule a ride. Always make sure to schedule your return trip at the same time as your original trip. Seniors and individuals with a disability can reserve trips up to seven days in advance. The general public (all riders) can reserve their trips 24 hours in advance.


When Can I Ride?

MCRide operates according to the schedule below. There is no service on Sunday or Holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day).

   Monday - Friday         6:00 AM - 7:00 PM    
 Saturday 9:00 AM - 5:00 PM
 Sunday No Service 

How Much is a Trip?

MCRide has a distance based fare structure, which means you pay a base fare for the first five miles plus $0.25 for each additional mile. When you call to make a trip reservation, the Call Center will tell you how much your fare will be. MCRide currently only accepts cash fares. Please have exact change, the drivers do not carry change.

 

         Base Fare   First 5 Miles     Each Additional Mile  
 General Public  $2.50   $0.25
 Senior (60+)  $1.25   $0.25 
 Individual with a Disability   $1.25  $0.25 

 

 Example Fare (as of April 2017)

 

 

 

For example, a 7-mile one-way trip for a general public rider will cost $3.00.


Where Can I Ride? 

  2018 MCRide Service Area

All individuals (general public) are eligible for travel to/from/within the following locations (these are the green areas on the map and do not need to be contiguous): 

  • City of Crystal Lake
  • City of Harvard
  • City of Marengo
  • City of McHenry
  • City of Woodstock
  • Marengo Township
  • Riley Township
  • Village of Huntley (including Kane County)
  • Village of Johnsburg
  • Village of Richmond
  • Village of Ringwood
  • Village of Union (service beginning on April 1, 2018)
  • Within three-quarters of a mile of:
    • Route 120 between Woodstock and McHenry        
    • Route 14 between Woodstock and Crystal Lake
    • Route 31 between Crystal Lake and McHenry

Additionally, everyone (general public) can travel to and from the following point destinations:

  • Lake in the Hills Park-and-Ride 
  • McHenry County Conservation District Sites
    • Brookdale Conservation Area
    • Glacial Park-Lost Valley Visitor Center
    • The Hollows Conservation Area
  • McHenry County Division of Transportation
  • Valley Hi Nursing Home 
  • Transfer points to Lake County
    • Fox Lake Metra Station
    • Island Foods in Island Lake
    • Walgreens in Lakemoor

Seniors (60+) and individuals with disabilities are eligible for trips to and from these additional locations (these are the green and tan areas on the map and do not need to be contiguous):

  • Chemung Township 
  • Dorr Township
  • Grafton Township 
  • Greenwood Township
  • Nunda Township
  • McHenry Township
  • Richmond Township


What Else Should I Know?

  • Individuals 60 years and older are eligible for the senior fare.
  • Up to two children 7 years or younger can ride free per fare paying adult.   
  • Transfers will be allowed from the fixed bus routes only (routes 806, 807, 808, and 550 for example). 
  • Transfer cards will no longer be sold on the MCRide dial-a-ride service. Transfers will continue to be sold on the fixed bus routes.
  • Pace passes and the Ventra app are not be accepted on MCRide.
  • For riders that need to make the same trips at the same times each week, MCRide offers a limited number of "subscriptions." Subscriptions eliminate the need for contacting the Call Center to book recurring trips.
    • To get a subscription for recurring trips, you must first demonstrate the reliability of your travel by riding to the same place at the same time at least twice a week for an extended duration.
    • After that, each time you call to make a reservation, ask the Call Center staff if you can be placed on subscription.
    • Because there are limited subscriptions for each time slot/hour, it may take a while before one becomes available - especially if you are travelling during peak times.


Questions

  • To reserve a ride on this service call 800-451-4599 or (TTY) 888-847-0093, Monday through Friday from 5:30 a.m. to 6:00 p.m. and Saturday 8:30 a.m. - 4:00 p.m. (Because of low staff levels, for Saturday service only).  
  • For questions or comments about this service, call the McHenry County Division of Transportation at 815-334-4981. An online form is also available. Click here to access the online transit customer service form.
  • To sign up for periodic e-mail updates about this service, subscribe here.
  • Formal service compliments and complaints may be registered through Pace's Customer Relations at 800-606-1282 or (TTY) 847-364-5093.


Title VI Program Notice

No person in the United States shall on the ground of race, color, or national origin be excluded from participation in, denied the benefits of, or subjected to discrimination under any program or activity receiving Federal Financial assistance. (42 USC 2000d)

Título VI
Asimismo se le informa que sus datos no podrán ser difundidos sin su consentimiento expreso, salvo las excepciones previstas en la Ley. Lo anterior, de conformidad con lo establecido mediante acuerdo Title VI de la Civil Rights (Título VI de los Derechos de Civiles) Act de 1964.

The final MCRide Title VI Program can be found here, which includes an explanation of the complaint and appeal process. To file an MCRide Title VI complaint on the grounds of race, color, or national origin please download the following form and follow the instructions (haga clic aquí para español). The appeal form can be accessed here.

 


 

Helpful Links

MCRide 2015